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Your Rights and Our Legal Commitments

khelstake operates under a clearly defined legal framework — our terms, privacy conditions, and account policies are written so you know exactly where you stand.

Terms of UsePrivacy PolicyCookie PolicyAccount ConditionsJurisdiction Terms
khelstake Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have questions about our legal terms, want to exercise your data rights, or need clarification on account conditions, our policy team is reachable through the channels below.

Email Policy Team Send your legal or privacy query to our dedicated policy email address. We aim to acknowledge your request within 24 hours and resolve it within two business days, Monday to Saturday.
Live Chat Support Our support agents on live chat can escalate account-related legal queries to the policy team directly. Available daily and accessible from your account dashboard at any time.
Formal Written Request For data deletion, data portability, or formal objections, submit a written request through the in-account help portal. Requests are logged, tracked, and responded to within the statutory period.
HOW WE HANDLE YOUR DATA

Data Practices, Cookies, and Account Security

We apply a layered approach to protecting the data you share with us — from how we use cookies on your session to how long we retain account records after closure.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences from your browser settings or the cookie banner on your first visit.

Account Security Protocols

Account access is protected by password authentication and optional two-factor verification. Suspicious login attempts trigger an automatic lock and an alert email to your registered address.

Data Retention Policy

We retain your account data for the period required by applicable law after account closure. Financial transaction records associated with UPI or Paytm are held for the minimum statutory period, then securely deleted.

Third-Party Data Sharing

We share data only with payment processors like UPI and PhonePe networks, fraud-prevention services, and regulators where legally required. We do not sell your personal data to advertisers or unrelated commercial entities.

Your Right to Access Data

You can request a copy of all personal data we hold on your account at any time. Submit the request through the in-account help portal and we will compile and deliver it within the statutory timeframe.

Requesting Changes or Deletion

To correct inaccurate account data or request deletion of your profile, contact our policy team by email or via the formal request portal. We will confirm receipt and process the request within the applicable legal window.

Common Questions About Our Legal Terms

Here are the policy questions we receive most often, along with clear answers so you can make informed decisions about your account and your data.

Your use of the platform is governed by the laws of the jurisdiction in which you are located. Access is available only where local law permits, and it is your responsibility to confirm that using the platform is lawful in your area.

Log in to your account and submit a data access request through the help portal. We will compile all personal data tied to your account and send it to your registered email within the period required by applicable law.

Yes. Submit a deletion request via the formal help portal or by email to the policy team. We will process it within the statutory window, though some financial records must be retained for the period required by law before deletion.

We use session cookies required for login continuity, functional cookies for preferences, and analytics cookies to measure page performance. No advertising cookies from third-party ad networks are placed without your prior consent via the cookie banner.

Payment data is transmitted over encrypted connections and handled only by the relevant payment processor — UPI, Paytm, or PhonePe. We do not store your full payment credentials; only transaction references needed for account reconciliation are retained.

After account closure, we retain financial and identity records for the minimum period required by applicable law, then delete them securely. Non-mandatory data such as session logs is deleted sooner, in line with our internal retention schedule.

We send an email to your registered account address whenever we make material changes to our terms or privacy policy. Continued use of the platform after the notified date constitutes your acceptance of the updated terms.